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Dry cleaning is gradually but surely becoming a more common mode of laundry. As India becomes more globalized, Indians travel frequently overseas for work assignments, business needs or holidays. With this growing trend is the need to wear business suits, jackets, winter clothing, etc. Accordingly, clothing made from materials such as silk, wool, fur, suede and leather, are increasingly being owned by Singaporeans. These often expensive and delicate garments are best dry cleaned, since special care has to be accorded to their treatment. As such, customers need to recognize that selecting a credible and reliable dry cleaning company is essential. What are the dangers of substandard dry cleaning services?
First, the staff may not be adequately trained to perform the various tasks required of such specialized service. They may fail to carefully inspect the garments when they are first taken in by the customers. For instance, they may omit certain pre-existing decolorized stained marks, places where the threads or fibres of the garments have frayed off; or missing buttons. Such defects, if not communicated upfront to the customers, may lead to misunderstandings later on. Careful handling of delicate garments is a must throughout the entire process to prevent damage to them. An untrained staff may not be meticulous enough.
Second, recent stain spots should be manually treated first with appropriate cleaning agents so as to ease removal later, failing which the subsequent dry cleaning will be rendered less effective. Most dry cleaning processes involve the use of the chemical perchloroethylene or PERC for short. If not used and disposed of appropriately, it may amount to an environmental pollution and pose considerable health risk to both the workers and the customers. Garments may be left with an unpleasant smell reeking of the cleaning agents. People with sensitive skins may react adversely when they come into contact with the chemicals residing within these supposedly cleaned apparels.
Finally, the service staff may fail to deliver the service with the right attitude or promptness. Garments may have been misplaced, delivered late, or delivered in a slipshod manner. Such lapses can very well frustrate end users and leave a poor impression.
Therefore, to ensure that their garments receive the right treatment, consumers of dry cleaning must do the necessary checks when choosing a suitable dry cleaning company.